Booking Information for Hotel des Deux Domaines

We strongly recommend that you read through the full terms and conditions of your operator.

Please click here for the full terms and conditions...

If you have any further queries or would like to book this holiday please give one of our chalet advisers a call on 01822 617761.

A full copy of the booking terms and conditions are available in advance upon request and will be sent to you at the time of booking.

A brief summary of the booking conditions are listed below;

Deposits
A non-refundable deposit of £150 per person will be required to book this chalet. If booking within 10 weeks of departure the full balance will be due at the time of booking.

Late booking fee
We reserve the right to make an administration charge in certain circumstances, for example extra administration relating to late bookings within 30 days of departure. The charge is usually £30 per booking but may be more if required to cover exceptional costs of any kind, however travel documents may be collected in person from our UK office, Monday to Friday 9am to 5:30pm to avoid this charge. 

Amendment fees
If you wish to make any changes to your holiday booking, including name changes, once we have issued a confirmation invoice but outside the cancellation period outlined below, we will do our best to help. However, we may not always be able to meet your request and have no obligation to do so. Where it is possible to meet your request, the total holiday cost will be recalculated in accordance with any new arrangements, taking into account under-occupancy supplements, flight supplements, any applicable cancellation fees or other extra charges payable and a new confirmation invoice will be issued. We will charge you an amendment fee of up to £35 per person. If you wish to add any extras or additional passengers onto the booking and we are able to confirm this, no amendment fee will be charged provided the amendment is made more than 21 days before the date of departure. As many of our flights with scheduled airlines are based on special fares and have restrictions on changing names, initials etc., even before e-tickets are issued, we will be forced to pass on any airline costs should you wish to make any changes to the spelling or name on the e-ticket. There will be a charge of up to £75 for changing names on charter flights once e-tickets have been issued.
Transferring your booking - If you are prevented from travelling, you may transfer your booking to another person or group as long as you give us 21 days’ notice and the arrangements remain exactly the same as the original booking. You must also agree to pay any charges we may incur or reasonably levy to make this change. For the purpose of this contract we define “prevented” to be death, accidental injury, illness, witness summons, redundancy of yourself or travelling companion or the death, accident or serious illness of a close relative. If you wish to transfer your booking to another Hotelplan Ltd programme, thereby changing the arrangements completely, this will be treated as a cancellation with loss of deposit and, if applicable, cancellation charges as set out below and it will be.

Group discounts
If applicable are always calculated on the initial numbers booked and confirmed. Any additional passengers added at a later date do not qualify for group discount calculations.

Deals or offers
Deals or offers relating to ski passes/ski equipment such as '2-for-1' must be added at the time of booking.

Ski/board carriage
There is a charge of £40 when ski/board carriage is pre-booked.  Carriage of skis/snowboards presented for check-in at the airport without being shown as pre-booked on your confirmation invoice cannot be guaranteed and, if carried, will carry a charge of £49 return per snowboard/pair of skis, payable at the airport in cash prior to check-in.  No liability is accepted by Hotelplan Ltd if you do not pre-book carriage and the airline is unable to carry your equipment.

Cancellation terms
If you wish to cancel the holiday of one or more members of your party, the party leader must advise us immediately by writing to us (sending the letter by recorded delivery, with the postal receipt kept as proof), at Hotelplan Ltd, Mountain House, Station Road, Godalming, Surrey, GU7 1EX. Verbal cancellations will not be accepted. Cancellation periods are calculated from the date your written notification of cancellation is received in our offices. If you cancel prior to the scheduled date of departure, you will be liable to pay the cancellation charges set out in the table below. The term “total holiday cost” in the table means the total holiday cost for all persons cancelling and shown on our invoice and includes extras such as child care.

In addition to the above charges, if one member of your party wishes to cancel, this may mean that the accommodation booked will be under-occupied and result in the other members having to pay any additional applicable supplements or child discount changes to retain the booking. If you choose to cancel your holiday on the day of departure due to circumstances beyond our control, e.g. as a result of an extended flight delay, no compensation or refunds will be payable by ourselves and any such claims should be forwarded to your insurers. This clause does not affect your statutory rights. Insufficient snow in resort is not considered a reason to cancel.

Your holiday includes (unless otherwise stated or requested): Catered accommodation, breakfast, afternoon tea and four course evening meal with wine (evening meal 6 nights only). Flights and transfers. The confirmation invoice will show the price of your holiday and this will include all currency surcharges, local taxes, VAT, UK and overseas service charges, all known current airport taxes including the government Air Travel Duty.

Your holiday does NOT include: Snacks, meal or drinks en route, any transport to or from your UK departure point, ski pass, ski and boot hire or ski packs, ski lessons, any picnic lunches, video or other apres ski activities applicable, winter holiday insurance, room supplements, any charges levied for e-tickets collected at the airport, for which there is a minimum charge of £18 per person. If you lose your e-tickets whilst on holiday, this may result in your having to purchase new e-tickets at full cost.

The holiday operator holds an Air Travel Operator's Licence granted by the Civil Aviation Authority (CAA). The ATOL number is 0025. In the unlikely event of the operator's insolvency, the CAA and ABTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid in advance of your holiday.  This operator is also a member of ABTA, membership number V3614, and therefore obliged to maintain a high standard of service to you by ABTA's Code of Conduct.

For your protection, Chaletline are members of the Travel Trust Association (TTA) No R7209. Further information is available by clicking here.