Booking Information for Chalet Sarenne
We strongly recommend that you read through the full terms and conditions of your operator.
If you have any further queries or would like to book this holiday please give one of our chalet advisors a call on 01822 617761.
A full copy of the booking terms and conditions are available in advance upon request and will be sent to you at the time of booking.
A brief summary of the booking conditions are listed below;
A non-refundable deposit of £150 per person will be required to book this chalet. If booking within 12 weeks of departure the full balance will be due at the time of booking.
Late booking fee
Due to the extra administration required to handle late bookings, a minimum charge of £20 will be made for bookings made within 31 days of departure.
If you wish to change any details of your booking we will do our best to help. However, in the case of major changes (such as those that will lower the basic price of your holiday or that would cause your holiday to cease being a package holiday) will be treated by us as a different holiday and cancellation charges apply. Changes to your accommodation and flight within 70 days prior to departure will also be treated by us as a different holiday and will also incur cancellation charges.
If applicable are always calculated on the initial numbers booked and confirmed. Any additional passengers added at a later date do not qualify for group discount calculations.
Credit card or overseas debit cards
When paying for your holiday by Credit card or overseas debit card there is a charge of 2%, American Express is not accepted.
Deals or offers
Deals or offers relating to ski passes/ski equipment such as '2-for-1' must be added at the time of booking.
There is a charge of £35 when ski/board carriage is pre-booked.
Cancellations must be confirmed in writing (email or letter) by the person who made the booking/signed the booking form (recorded delivery advised) or by your travel agent – also in writing. We cannot accept verbal cancellations. Once you have cancelled your booking we will send you a cancellation invoice (usually by email). If you have not received this within 14 days please contact us.
To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your holiday, the cancellation charges below are payable (including extras) from the date we receive written confirmation. The more notice you give us, the less we charge. The person who made the booking is responsible for this charge.
Please remember that for some holiday arrangements (in particular scheduled carriers) the cancellation charges may be higher than those shown. In these cases 100% cancellation fee applies as soon as the booking is made and the ticket issued. In these instances the charges below are as a % of the cost of all the remaining arrangements and the non-refundable charges will be added to these.
The number of days prior to departure is taken to be from the day on which written notice is received by us: cancellation 63 days or more prior to departure = loss of deposit
Europe (excluding Finland)
56-62 days = 35%
28-55 days = 55%
14-27 days = 75%
13-4 days = 95%
3 days or less = 100%
USA, Canada, Japan, South America and Finland
56-62 days = 35%
0-55 days = 100%
As much accommodation is priced according to the number of people staying there, if cancellation of a party member results in under occupancy of a room, apartment or chalet, the cost of the holiday for those remaining will increase as they must pay the appropriate empty bed charge. Cancellations may also affect your entitlement to group free places. Such changes to costs as a result of reductions in numbers of your party will be shown on a new invoice.
If you wish to add a person to your booking or add ski packs, we cannot guarantee that this can be done and such changes cannot always be accepted within 14 days prior to the date of departure.
If you are staying in Skiworld accommodation and travelling to your destination on a Skiworld charter flight and you are prevented from travelling, you may be able to transfer your booking to another person provided:
i) The booking does not include services provided by suppliers who will consider the booking cancelled if changes are made
ii) Your arrangements remain exactly the same as the original booking
iii) The replacement person takes on the exact cost of your holiday as paid by you
iv) You must put your request to transfer your booking in writing
v) That person signs a booking form or signals in writing their acceptance of the terms of our agreement
vi) That person must show us new evidence of their insurance (as any premiums paid by you cannot be refunded)
vii) You pay an amendment fee the amount of which will depend on when we are notified of the change.
viii) You will remain responsible for the payment of any balances relating to your holiday should that person be in default of payment
ix) You cannot transfer a booking within 14 days of travel In all other instances cancellation charges will apply.
Your holiday includes (unless otherwise stated): Chalet Board accommodation (see our 'What's on The Menu' button on the chalet page), return travel and transfers, airport/airline taxes, air passenger duty and VAT, Resort representative services, bath towels and soap (please remember to bring hand towels), bed linen.
Indulgence Packs are available at an additional charge if you would like extras such as bathrobes, champagne, chocolates and toiletries.
Your holiday does NOT include: meals out on staff days off, travel to and from your UK airport, flight or travel supplements where applicable, lift passes, ski school, ski hire, carriage of skis/snowboards on European flights (usually £30), tolls or national park entry fee for cars, baggage in excess of allowance, insurance, local European taxes* (Tax de Sejour), meals on European charter flights. Late Booking charge of approximately £20 for bookings made within 31 days of departure.
*The tax is collected by the holiday operator reps and paid locally to the authorities.
The holiday operator holds an Air Travel Operator's License granted by the Civil Aviation Authority (CAA). The ATOL number is 2036. In the unlikely event of the operator's insolvency, the CAA and ABTA will ensure that you are not stranded abroad and will arrange to refund any money you have paid in advance of your holiday. This operator is also a member of ABTA, membership number V2151, and therefore obliged to maintain a high standard of service to you by ABTA's Code of Conduct.
For your additional protection Chaletline are members of the Travel Trust Association (TTA) No R7209. Further information is available by clicking here.