Chaletline terms and conditions
Chaletline is a trading name of Solar Holidays Limited (Company Registration 3810336). Our registered office is 264 High Street, Beckenham, Kent. BR3 1DZ. We are a fully independent travel agency bonded with the Travel Trust Association (TTA number R7209).
By using this web site you are accepting the following terms and conditions of use.
Use of our website
Chaletline provides the services of our website free of charge and on an ‘as is’ basis. Whilst we use our best endeavours to ensure the accuracy of the information provided on this site, Chaletline:
- does not warrant or guarantee the accuracy, reliability or legality of any of the information contained in www.chaletline.co.uk;
- expressly disclaims all or any warranties, express or implied, relating to Chaletline, including in particular any warranties of merchantability or fitness for a particular purpose;
- will not be liable to you under any circumstances whatsoever for any direct, indirect, consequential, punitive or special damages arising from your use of our site.
- Information on this site is owned by Chaletline and all rights are reserved. You may not use any data or information provided on our site in connection with any business or commercial undertaking but you are welcome to download and print out pages for your personal use.
The accuracy of our site
Chaletline reserves the right, at its discretion, from time to time to make changes to the information provided on our site, to alter the nature of our site, or to withdraw any or all of the sites service(s). You are therefore advised to check the information provided to you through Chaletline’s site.
In particular be aware of the following:
- Holiday details, availability, and prices appearing on this site are indicative and may not be fault-free as errors do occasionally occur.
- We make every effort to keep our chalet information up-to-date but we do not accept any liability arising from inaccuracy or omission in the property descriptions, availability, and prices (including group discounts).
- All holidays are offered subject to availability which can change very quickly. It is always best to call our reservations team who will have the most up to date information.
Any reliance that you place on the accuracy of the information provided to you
through Chaletline’s site is at your own sole risk.
Links to other sites
For your benefit we have included links to other sites providing information you may find useful. Please be aware that we do not operate these sites, we are not responsible for their contents and our links do not imply our endorsement of the content of these sites. Please also be aware that the conditions of use of their sites are different from those here and you should make yourself familiar with these.
Chaletline acts as a travel agent for various approved tour operators. If you choose to make a booking via our service your holiday contract will be bound by your chosen operator's terms and conditions which will also form the basis of your contract with them (we will forward details of your operator’s terms and conditions with our holiday acknowledgement).
Please note that Chaletline act as an agent only and we have no liability in relation to the package or for the acts or omissions of the tour operator connected with that package.
You must verify the accuracy of any information and check all the details of your holiday (including the price) with our sales consultants before booking.
The contract for your holiday is directly with the tour operator concerned.
- Making your booking
To make a booking, the party leader must be at least 18 and must be authorised to make the booking by all persons named on the booking. The party leader confirms that he/she is so authorised and that all party members agree to be bound by the Booking Conditions. The party leader is responsible for making all payments due to us.
Once we have received your booking instruction and payment Chaletline will issue an acknowledgement. We will then forward the booking confirmation from your tour operator which must be checked carefully upon receipt.
Contact us immediately if any information on the acknowledgement or confirmation appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within 24 hours of you receiving it.
We will have no responsibility for errors in any documentation except where these errors were made by ourselves. Any acceptance of such responsibility will also be subject to the time limits set out in this clause for notifying us of any inaccuracy.
- Paying for your holiday
In order to confirm your chosen holiday, a non-refundable deposit will be required (or full payment if booking within 10 weeks of departure) . Our sales advisor will confirm the deposit amount required as this varies with each chalet (normally the deposit will be somewhere between £100 - £150 pp).
If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking (you must be insured).
The balance of the holiday cost must be received by us not less than 10 weeks prior to departure. The balance due date will be shown on the confirmation invoice.
If we do not receive all payments due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in the tour operator’s terms and conditions will be payable.
Please note: We pass on a 2% charge for payments by credit card (no charge for debit cards). We do not accept AMEX. Overseas Debit cards also incur a 2% charge.
- The Cost of your holiday
The prices shown on our website are a guide and will be confirmed at the time of booking.
As we act as an agent we are obliged to pass on to you in full all additional costs, charges, or surcharges of whatever nature imposed by the tour operator in accordance with its own terms and conditions.
- Changes made by you
Should you wish to make any changes or alterations to your confirmed holiday, you must notify us in writing as soon as possible. Whilst we will try to assist, all amendments are at the discretion of your tour operator, and will be subject to amendment fees as per their terms and conditions.
We reserve the right to levy our own administration fee in addition to the tour operator’s fee but this shall not exceed £10 per person.
Please note: For flight inclusive bookings (in particular those involving scheduled flights), airlines do not permit name changes after tickets have been issued for any reason. Charges are likely to be the full cost of the flight.
- Cancellation by you
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing and acknowledged.
The applicable cancellation charge will be those set out in the booking conditions of your tour operator.
Comprehensive travel insurance is essential and is a condition of travel for most of the operators we deal with. We suggest you carefully read your operator’s terms and conditions on the subject of insurance.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.
If you are yet to arrange insurance cover please contact Chaletline for a quote.
- Changes and cancellation by your tour operator
If there is a change to your booking we will pass on the new details to you together with any compensation that the tour operator may offer. We accept no liability for any changes or cancellations made to the booking by your tour operator.
Flight timings may be changed by the airline; the timings shown on your holiday confirmation or acknowledgement are the latest planned timings. Your actual flight timings will be shown on your tickets, and you should check them as soon as you receive them.
- Our Liability to you
We act as an agent for the tour operator. Your contract for your holiday is directly with the tour operator concerned. We accept no liability in relation to the holiday itself or for the acts or omissions of the tour operator concerned. The terms and conditions of the operator will apply to your contract (we will forward details of their terms and conditions with our acknowledgement).
In the event that we are found liable on any basis whatsoever our maximum liability to you if we are found to have been at fault in relation to any service we provide as agent for the operator concerned (as opposed to any service provided by the tour operator for whom we are not responsible) is limited to the commission we earn or are due to earn in respect of the booking in question.
- Complaints and problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform your tour operator’s representative and the supplier of the service(s) in question.
We act only as agent for the operator concerned and therefore cannot accept any liability for your holiday. Any assistance provided in resolving a complaint in relation to any such booking is provided on a goodwill basis and in our capacity as an agent .
- Special requests and medical problems
If you have any special request, you must advise us at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can check with the tour operator as to the suitability of the chosen arrangements.
If the tour operator feels unable to properly accommodate the particular needs of the person concerned, they reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when they become aware of these details.
- Passports, visas and health requirements
The passport, visa and health requirements applicable to British citizens for the holidays we offer are available at www.fco.gov.uk.
It is your responsibility to check for your own specific needs. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a Form E111 (details in leaflet T6 referred to above) prior to departure.
It is also your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
- Financial security
Chaletline are a fully independent travel agency bonded with the Travel Trust Association (TTA number R7209).
We only work with secure tour operators. The operators we use offer excellent financial protection. In most cases, they are bonded with both ABTA and ATOL which means that in the extremely unlikely event of their financial failure, your money is held by an independent third party who will assist you in reclaiming your payments, or repatriating you if you are already abroad. For full details, follow the links above.
For your further protection, we are members of the Travel Trust Association (TTA). All funds received by a TTA Member are placed in their Trust Account. Where the TTA Member acts as an Organiser, as defined in the Package Travel Regulations, then the money received may be released once the return date has passed. If the package includes an airline ticket and that booking has been placed by the TTA Member with an ATOL holder, then the funds may be released to that ATOL holder.
Occasionally we deal with smaller independent chalet operators who do not have their own financial protection to offer you. In these cases we purchase an additional insurance from the TTA on your behalf that ensures you are always 100% fully protected when you book any holiday from Chaletline.co.uk.
The majority of payments are accepted by Credit Card. The TTA has made arrangements with NatWest Streamline, Barclays Merchant Services, Lloyds Card Net and the Royal Bank of Scotland so that all TTA Members have PDQ machines that deposit automatically to the designated Trust Account. Cheque payments should be made payable to the designated account name and marked "account payee only”.
For more information please view the Travel Trust Associations website http://www.traveltrust.co.uk/
Please note that Chaletline pass on a 2% bank charge for all credit card payments