chaletline - the easy way to find your next chalet
About Us
Who are Chaletline?
Chaletline are a fully bonded independent travel agency, specialising in catered ski chalets in ski resorts worldwide. We aim to quickly and efficiently match you to your perfect ski resort and ski chalet by searching through hundreds of different holiday operators on your behalf, saving you both time and money.
We have built a loyal customer base over the years and the bulk of our business is now from repeat clients and word of mouth recommendations. We pride ourselves on that personal touch and believe that it is this, together with our knowledgeable team, that keeps our customers coming back year after year (find our more about our team below).
Whatever your requirements and budget, our experienced chalet advisers will be happy to assist you with your search. We very much hope you will give our FREE and impartial service a try.
100% Financial Guarantee
Are Chaletline protected?
Chaletline are a member of the Travel Trust Association (TTA) Membership No. R7209. The Travel Trust Association exists in order to protect you, the customer, with 100% financial protection and has been doing so for over fifteen years. This means that every penny that you pay to us is protected by the Travel Trust Association. You can book your holiday secure in the knowledge that Travel Trust Association will protect you in the unlikely event of any member becoming insolvent.
For more information on the TTA and how they protect your money please click HERE. You can also verify that we are a valid member by clicking HERE.
Is my Holiday Operator protected?
The majority of the operators we use offer excellent financial protection. In most cases, they are bonded with both ABTA and ATOL which means that in the unlikely event of their financial failure, your money is held by an independent third party who will assist you in reclaiming your payments, or repatriating you if you are already abroad.
On each of the chalet pages on this website there is a 'Booking Information' button. This will give you details of the protection provided by the specific holiday operator. For more information on the most popular bonding scemes please click here.
Occasionally we deal with smaller independent chalet operators who do not have their own financial protection to offer you. In these cases we purchase an additional insurance from the TTA on your behalf that ensures you are always 100% fully protected when you book any holiday from this website.
The Team
Chaletline was started a decade ago by the current company director Tim Heal. The company has since grown steadily and Tim is now supported by a permanent team of six with extra staff in the winter to assist with the busy ski season.We are a varied team with a wide range of experiences that provide an invaluable wealth of knowledge of both the ski industry and travel in general.
We are more than happy for repeat clients to request a particular member of the sales team, no-one will be offended!
Tim: The Director. Tim (pictured left) has been in the travel industry for most of his working life and has done everything, from Holiday Rep to Office Sales Manager. But 10 years ago Tim spotted a gap in the market and stepped out on his own… and the rest is history.
Jane: Sales. Our longest standing team member Jane (pictured left) joined Tim 8 years ago. Jane has been 
skiing since before she could walk and has more knowledge of more resorts than anyone we have ever met! 
Kate: Sales. Kate started with Chaletline at the beginning of 2006. Kate has a passion for travel and has been all over the world but has always had a particular love of the white stuff as she was brought up in the snow – her father was an Olympic skier. Kate is currently on maternity leave following the arrival of twins in March.
Mark: Sales. Mark (pictured right) worked with Chaletline as a seasonal team member originally but his potential was noticed and he has recently agreed to stick around on a permanent basis. Mark has been snowboarding for 3 years and, encouraged by his wife, is keen to join her on skis for the first time this winter.
Beth: Admin. Beth (pictured left) heads up our administration team and manages the websites; she has been with Chaletline for nearly 6 years. Beth’s experience and expertise is all admin and web based, but she is a sun worshiper and we haven’t yet managed to persuade her to venture on to the slopes.
Pamela: Admin. Pamela (pictured right) joined us just over a year ago and brings with her more than 30 years of travel agency experience. Initially brought in to assist Beth with administration tasks she is now taking a massive role in our new Lakes & Mountains holidays website.
Vivien: Accounts Assistant. Vivien is the most recent addition to the team and comes in on a part time basis to help Tim out with 'the books'.
In general we are an eclectic bunch but we get on like a house on fire and compliment each other perfectly. It can get a little crazy in the office at times; between us we have 8 children under the age of 6, a further 9 of them over that age and Mark has another on the way (due Feb '10), but we think that it’s personality and that personal touch that sets us apart from our competitors.
The team in 2006
From left: Kate, Tim, Beth and Jane (with a just a couple of our many many children).