Frequently asked questions

Equipment and Lift Passes 

Can I book Ski Hire and Lift Passes in advance?
In most cases yes. As a travel agent we can arrange for ski hire and lift passes through your holiday operator, though not all operators offer a pre-booking service. However, your holiday representative will offer you the oportunity to book these on your transfer coach up to resort, or on the day of arrival if you are not taking package flights. Often they will have negotiated special rates with the ski hire shops on you behalf. Your resort rep will also be on hand to offer advice and can assist you with your fittings. Alternatively you are always free to book independenty online with specialist companies or the local tourist office. 

I would like to take my skis/snowboard with me.  What do I do?
It is advisable that ski carriage is booked in advance, preferably when the initial booking is made. Not all, but most operators charge around £30 per set of skis or snowboard.

I would like to take just my ski boots with me?  What do I do?
Ski boots are included in your luggage allowance which is usually around 20kg, but please do check.  Boots can be packed separately in a boot bag. Remember that excess luggage charges may be made if you exceed 20kg.

Do I need a photograph for my lift pass?
Most resorts do not require a photograph for 6 day lift passes.  To check the requirements for a particular resort please see the resort pages.

Travel Information - Flights and Transfers

How much is my luggage allowance?
Luggage allowance is usually 20kg but please do check your terms and conditions as sent to you with your initial booking information.

When should I check in for my flight?
You must check in a minimum of 2 hours before your flight is due to depart.  For flights departing from Gatwick we recommend that you check in a minimum of 3 hours before to allow for increased security measures now in place.

Can I check-in online?
In most cases unfortunately not.  Online check-in is not available for charter flights, but if you are travelling to the US or Canada then you may be on scheduled flight in which case you probably can.  Please check the website of your departure airport.

Are transfers included in my holiday? 
Unless otherwise stated on the chalet pages of this website, transfers are included in the price of your holiday.  You will be met at your destination airport by a representative of the tour operator who will take you through the next stage of your journey.

How long will my transfer be?
For transfer times please see the relevant resort page. Our search table also allows you to search for chalets with transfers of less than 2 hours (please note all transfer times are approximate).

When do I need to pay resort taxes?
Resort tax is sometimes included in the price of your holiday but not always.  In some cases you will need to pay it on the transfer bus.  It is advisable to take some cash with you in this situation.  The tax varies depending on the resort but generally ranges from £5-10 each.  In some resorts children do not need to pay it.  If you are concerned then please ask one of our staff.

Tickets

When will my tickets arrive and what will they look like? 
Your final departure information will be issued around 2 weeks before departure. Many tour operators now operate on a ticketless system.  This means that your tickets may just be an e-mailed reference number, however there are companies that still issue traditional paper tickets.  Please call us to check if you wish.

Accomodation Information

Do I need to take bed linen and towels?
In catered chalets bed linen is provided.  Generally bath towels are included but we would advise taking hand towels if you require them.  If your chalet has a hottub a second bath towel may also come in useful.

Will my chalet have a TV/DVD/CD player?
If a chalet has this kind of equipment then it is generally stated on the chalet page under 'Other Facilities'.

Financial Protection

Is my money safe?
Yes, absolutely! Chaletline are a member of the Travel Trust Association and as such are bound by their regulations. We can only sell you a holiday that has total protection. Most of the holiday operators that we deal with are ATOL and ABTA protected, however we also deal with some smaller specialist companies not covered by these. In this situation Chaletline will buy an additional cover from the TTA ensuring that you always have 100% finacial protection at all times.

NOTE: The above protection policies only cover you against the unlikely event of your holiday operator's or Chaletline's insolvency. They do NOT cover you againt a cancellation by you for any reason. You must ensure you have full 'Winter Sports' holiday insurance.

If none of the above answers your question, please send us an email to admin@chaletline.co.uk and we'll be happy to help.