chaletline - the easy way to find your summer mountain holiday
Who are Chaletline?
Chaletline are a fully bonded independent travel agency. We have two separate speciualist websites, this lakes and mountains summer site and a winter ski site specialising in catered chalet holidays. We aim to quickly and efficiently match you to your perfect resort and accomodation, saving you both time and money.
We have built a loyal customer base over the years and the bulk of our business is now from repeat clients and word of mouth recommendations.
Whatever your requirements and budget, our experienced holiday advisers will be happy to assist you with your search. We very much hope you will give our FREE service a try.
We only work with secure operators. The operators we use offer excellent financial protection. In most cases, they are bonded with both ABTA and ATOL which means that in the extremely unlikely event of their financial failure, your money is held by an independent third party who will assist you in reclaiming your payments, or repatriating you if you are already abroad. See below for further information. How does the TTA protect the consumer? Where the TTA Member acts in a strict retail capacity selling a package for a commission or selling a seat only for commission, then the money may be released upon the ATOL holder demand, as the ATOL holder will be responsible for providing the consumer with financial protection. How do I know the TTA know the money will be banked in the Trust Account? Is my Holiday Operator protected? Consumer protection
For your further protection, we are members of the Travel Trust Association (TTA) Membership No. R7209. All funds received by a TTA Member are placed in their Trust Account. Where the TTA Member acts as an Organiser, as defined in the Package Travel Regulations, then the money received may be released once the return date has passed. If the package includes an airline ticket and that booking has been placed by the TTA Member with an ATOL holder, then the funds may be released to that ATOL holder.
The majority of payments are accepted by Credit Card. The TTA has made arrangements with with NatWest Streamline, Barclays Merchant Services, Lloyds Card Net and the Royal Bank of Scotland so that all TTA Members have PDQ machines that deposit automatically to the designated Trust Account. Cheque payments should be made payable to the designated account name and marked "account payee only".
On each of the chalet pages on this website there is a 'Booking Information' button. This will give you details of the protection provided by the holiday operator. For more information on the most popular bonding scemes please click here.
