Privacy Policy

Cookies

When browsing on our website, we use cookies in order to help with the tracking of site usage statistics and to enable certain user features. The data is only used internally for reporting and management of the business.

Cookies do not typically contain any information that personally identifies a user.

You can choose to block these cookies if you wish.  Most browsers allow you to refuse to accept cookies as well as deleting all previously acquired cookies.

Do note that blocking all cookies will have a negative impact upon the usability of many websites and if you block cookies, you will not be able to use all the features on our own website.

Any concerns about the ongoing processing of data, including any corrections that may need to be made to any information held, should be directed to enquiries@chaletline.co.uk

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. 

Privacy Policy

The security of your personal information is of great importance to us.

Please find below the Privacy Policy for Chaletline a trading name of Solar Holidays Ltd, which for any data that we obtain from you, is the data controller for the purposes of appropriate data protection laws.

Below we explain what data we collect, how it is used and the rights you have with respect to the data that is held.

Contacting us with regard to a potential holiday

If enquiring for information or a price quote – you are able to contact us via e-mail, or via the online enquiry form, or of course by telephone. We will ask for some simple contact details (phone number, email and name) as well as record details of your requirements.

Our team will then use these details to assist and find you a holiday. You may ask for our team to stop providing details of holidays at any time.

Confirming a holiday

In proceeding to book a holiday, the information that we will require may vary depending on the requirements of the holiday operator we are placing you with. We are obliged to pass on the information to your operator but will only pass on information relevant to the service.

We work with our operators to ensure your data is safely protected but you are also free to check their own privacy policy details of which can normally be found on the suppliers own website.

The minimum we are normally required to record and securely store:

Names of passengers

Dates of birth

Contact details such as email address, phone number and address

We sometimes also need:

Passenger information, such as passport details, details of insurance policies held and next of kin contacts.

Any details that you require us to record to ensure that your personal needs are met. These can include dietary requirements (which in some cases, may give an indication of your religion or ethnic origin) and medical needs (which will provide an indication of issues relating to your health).

Your requirements with respect to these special categories of data are passed to travel providers only where appropriate and essential to do so. These details will only be collected on the basis of your consent but could be essential for the optimum enjoyment and safety of your holiday.

Communication about your holiday

It is important that we are able to contact you by email, telephone or letter using the contact details obtained at the time of booking to keep you updated on your holiday. This could be to:

Pass on information from your tour operator including any changes to your holiday.

To obtain any further information required.

Make you aware of services to complement your specific upcoming holiday.

To provide all appropriate documentation for your travel.

Future Contact

We will only contact you with offers, promotions or details of available products and services under the following circumstances.

You have provided us with the consent to do so.

You have an active enquiry with us (see ‘Confirming a holiday’).

You have booked a holiday with us in recent times and we wish to share with you offers for holidays that may be of interest. 

We will use the securely held contact information and details of previous activity including that collected digitally when you have visited our websites.

We may also collect details of how you use any marketing emails that we may send, including whether you open our emails and what actions you take once you have. Such information may be used to determine the marketing messages that you may see.

At any point, you can ask us to stop marketing and all direct marketing will cease. All marketing emails issued by Chaletline will include an ‘unsubscribe’ link.

Chaletline has never and will never sell, trade or rent your details to third parties unconnected to your holiday. Details are provided to suppliers connected to your holiday for the purposes of your holiday only.

Digitally collected information

Information collected digitally can include your IP address, data from your browser, cookies (pieces of data stored on your computer) and how our website is used and from what kind of device.

Your rights on your data

You are entitled to access your personal data held by us at any time. 

We will only process your data for as long as it is deemed necessary after which time it will be securely deleted.

Any concerns about the ongoing processing of data, including any corrections that may need to be made to any information held, should be directed to enquiries@chaletline.co.uk

Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time.